FAQ

Have Questions? We've Got Answers.How do I place a custom order?

Simply contact us and tell us what you're looking for. You can send your idea, inspiration, photos, colors, logos, or any other details that will help us understand your vision.

Do I need to have a design already?

Absolutely not!

If you have a design, we're happy to work with it. If you only have an idea, that's okay too. We'll help turn your idea into a design.

Will I see my design before you make it?

Yes. For custom orders, you'll receive an electronic preview of your design for approval before production begins.

Can I request changes to my design?

We want you to love your design. Any requested changes should be communicated during the proofing process before the order goes into production.

How long does a custom order take?

Custom design orders typically take 10–14 business days after design approval.

Orders using customer-provided artwork may typically take 7–10 business days.

Please remember that processing time does not include shipping time.

Do you offer rush orders?

Rush orders may be available depending on the product, current workload, and deadline. Contact us before ordering so we can determine whether your requested date can be accommodated.

Can I provide my own logo or artwork?

Yes! We can work with customer-provided artwork, logos, photos, and other designs when the file quality and format are suitable for production.

Do you offer bulk orders?

Yes! If you need multiple items for a business, team, school, family, wedding, event, or organization, contact us for assistance.

Do you ship?

Shipping options are available on eligible products. Shipping times are separate from production/processing times.

Do you offer local pickup?

If local pickup is available for your order, the available option will be shown during checkout or discussed when placing a custom order.

Can I return a personalized item?

Because personalized and custom products are made specifically for each customer, all sales are final.

If there is a problem with your order, please contact us so we can review the situation and help whenever possible.

What if I have another question?

We're happy to help!